1) I want to send a gift on a specific date and time. How do I do it?

You can order the gift from any of the various categories and we will try it gets delivered on the specified date and time as requested by you.

We ship all gift products within 24 hours of receiving the confirmed order. The gifts are shipped through Blue Dart Courier Service and those areas where Blue Dart service is not available orders are sent through Indian postal Service.

2) Are all the products listed on the site are available?

Generally, we stock all products that we sell however there can be an instance when a certain product goes out of stock as our inventory is always on move. In such situations we might take 1-4 days for the procurement of a specified product and you will be duly informed about the possible date of shipment.

We accept all major credit cards like Visa, Master Card, American Express

Diners Club. You can also pay us through debit cards and online bank transfers.

4) How safe is the credit card transaction?

We appreciate the security concerns of our valued customers and have devised a 100% foolproof online payment mode powered by ICICI Bank's VeriSign (SSL) secure payseal website. Please be ensured that your credit card information is not divulged to anyone, not even to us.

5) How much do you charge for shipping?

The cost of shipping is inclusive of the price of the product listed on the site. Hence, you have to pay no extra charges for shipping.

6) Is there any tax or extra charges, which I need to pay apart from the quoted price on the site?

We endeavor to provide the best customer service to you at no extra charges but the quoted price.

7) I am little concerned regarding the quality of sweets, what if the sweets sent are not fresh?

We ship sweets and other edibles from the reputed brands like Haldiram, Cadbury and Amul. These sweets have the shelf life of minimum of 6 months so you can be assured that sweets sent to your loved ones will be fresh and hygienic.

8) Is there any policy of returns and refunds?

Normally, the gifts are not returned however if the customer has a genuine problem with the product we request him to send the product safely to us. We deduct the shipping charges and rest of the amount is refunded to him.

9) I was wondering whether you offer any kind of gift-wrapping service?

Of course we offer gift-wrapping service that too absolutely free for all the gift orders except flowers and cakes. Gifts are sent with a personalized printed message pasted on a greeting card. Click here to read about our Gift Wrapping service.

We ship the flowers and cakes through FNP Network. While gifts other than flowers are shipped through following modes:

• Blue Dart Courier
  
• Registered Post/Speed Post
  
• By hand
  

Gifts other than flowers and cakes are sent with an immaculate wrapping and a personalized greeting card to bring that special smile on the lips of your loved ones.

11) How long does the gift take to reach its destination?

We realize that gifts are the embodiment of sentiments hence we ship them as soon as the payment formalities are cleared.

All flower express delivery orders received up to 11 AM IST are delivered the same day and thereafter the next day through FNP network.

Orders other than flowers and cakes that are received before 5 PM IST are couriered the same day except on Sundays.

Those areas where the Blue Dart courier service is not available orders are sent through registered post/speed post. Postal orders are shipped on next working day.

The courier delivery can take 1-4 days while the postal delivery takes 2-10 days.

12) What if no one is available to receive the parcel at the destination?

The courier makes two attempts for delivery on two days. The courier service leaves a message in case the person is not available. After two failed attempts, the courier company informs us about the non-delivery. The packet is kept at their local office. We get in touch with the customer, and get more details to redirect the packet or seek more contact information for the receiver.

However, in case of shipments by Indian Postal Service, we cannot provide any follow up service once the items have been shipped from our place.

As far as flowers and cakes are concerned we will attempt delivery of the items once. Incase the delivery is not executed during the attempt, due to wrong address/recipient not available/premises locked, you will still be charged for the order.

13) Is there a way to track my order?

You can track your order anytime by simply entering the order number in our state of the art tracking software that will give you a complete status of your order including the product and shipment details. Besides this we also provide regular update to you via emails about the status of your order.

However, with regard to postal orders we will be unable to provide you with any tracking information as Indian Postal Service does not provide with any kind of tracking facility.

As far as flower orders are concerned you will be duly informed about its shipment and delivery dates. Please note that in most of cases the mail confirming the delivery of flower order will be sent to you a day after its delivery (after we receive the confirmation from our local partners).

14) Do you provide any membership?

Whenever anyone shops for the first time from our site we issue a membership id and password to him. The members are eligible for special discounts and other benefits.

15) What is your privacy policy?

We give complete respect to your privacy. Your personal information is not shared with anyone for whatsoever reasons and your email id is used only to inform you about the status of your order. Please also note that it is only after your prior consent we send a newsletter at your email id to update you regarding the arrival of new products and special discounts available at our online store.

16) How do I contact DGreetings Gifting?

You can contact us as per your convenience through any of the following:

Via e-mail: at